Budiey
Rasanya ini dah dua kali konsert FTISLAND dibatalkan. Berita pembatalan ini mendapat respon yang agak mendukacitakan kepada peminat FTISLAND terutama kepada yang dah pun membeli tiket secara online.
Official Announcement: 2017 FTISLAND LIVE [THE TRUTH] IN KUALA LUMPUR
Dear Primadonnas and Members of the Media,
We regretfully announces that 2017 FTISLAND LIVE [THE TRUTH] IN KUALA LUMPUR which is scheduled on 14th January 2017 at Mega Star Arena has been CANCELLED due to unforeseen circumstances.
We sincerely apologize and understand the disappointment that the fans have placed their hopes to watch the concert as well as the inconvenience caused due to the cancellation.
Your kind understanding is very much appreciated and again, we are deeply sorry for all inconveniences caused.
Thank You.
Mechanism of Refunds
Members of the public who have purchased tickets will receive a full refund of their tickets start from 15th December 2016 – 16th January 2017, inclusive of the RM4 TicketCharge Processing Fee. Additional charges previously borne by the customer (RM1.50 Internet Fee and RM10 Handling/Courier Fee if applicable or overseas courier charges) will also be fully refunded.
Credit Card
For customers who have purchased tickets through TicketCharge via credit card, a full refund will be made to their credit card within 30 days upon receiving the Refund Form and original tickets. All customers will need to return their original physical tickets to TicketCharge offices (KL/Penang) and fill up the Refund Form together with their bank details etc. Outstation/overseas customers can email TicketCharge and courier back their physical tickets.
Cash
For those who have made cash payment via TicketCharge counters, a full refund will be administered by TicketCharge within 30 days upon receiving the Refund Form and original tickets. All customers will need to return their original physical tickets to TicketCharge offices (KL/Penang) and fill up the Refund Form together with their bank details etc. Outstation/overseas customers can email TicketCharge and courier back their physical tickets. Customers can either choose to go down to the TicketCharge offices (KL/Penang) 30 days later to collect their cheque refund or request for TicketCharge to bank it in for them.
TicketCharge Head Office
Address: No 42A-1, First Floor, Jalan Metro Pudu, Fraser Business Park, Off Jalan Yew, 55100 Kuala Lumpur
Operating Hours: Mondays-Fridays (9am-6pm), Saturdays (12pm-6pm), Closed Sundays and Public Holidays
Hotline: (03) 9222 8811
www.ticketcharge.com.my
Email enquiry: [email protected]
TicketCharge Penang Office
Address: No L2-02, SPICE ARENA, 108, Jalan Tun Dr Awang, 11900 Relau, Penang.
Operating Hours: Mondays-Fridays (9am-6pm), Saturdays (12pm-6pm), Closed Sundays and Public Holidays
Hotline: (04) 645 9811
www.ticketcharge.com.my
