Budiey
Creating positive customer experience with the new Lenovo PremiumCare warranty, worth up to RM379 to be purchased from as low as RM19.90 from 1 May to 30 June 2018
MALAYSIA, 3 MAY 2018 – Lenovo (HKSE: 992) (ADR: LNVGY), the world’s leading PC manufacturer has introduced Lenovo PremiumCare. As part of Lenovo’s commitment to customer centricity, this new warranty comes with a wider range of technical support on top of the Standard Limited Warranty.
Starting from 1 May until 30 June 2018, customers who purchase selected Lenovo consumer notebooks in-store[1] are eligible to upgrade from Standard Limited Warranty to two types of Lenovo PremiumCare warranty at a great deal:
Upgrade one-year worth of Lenovo PremiumCare Warranty at RM19.90, which is originally priced at RM249.00
Upgrade two-year worth of Lenovo PremiumCare Warranty at RM49.90, which is originally priced at RM379.00
Lenovo PremiumCare Warranty
All owners of Lenovo products are entitled to the Standard Limited Warranty. Customers who upgrade to the Lenovo PremiumCare warranty are able to address any of their technical issues with the Lenovo PremiumCare Call Centre. Customers can reach the call centre at any time of the day as it operates 24/7, including national public holidays. For on-site technical support, technicians are available nationwide on weekdays, excluding weekends and public holidays from 9am to 9pm.
Lenovo PremiumCare warranty holders will be able to receive over-the-phone troubleshooting support for any hardware and software issues. On the Standard Limited Warranty, customers would normally have to navigate several programs and windows to solve an issue. With Lenovo PremiumCare, these issues can be resolved with a single program, Lenovo Vantage, which improves WiFi security and is able to run device diagnostics.
A comprehensive ‘Box to Boot’ support over the phone is also offered with this new warranty. Technicians can help to provide assistance such as setting up Internet browsers, installing software and ensuring the operating system is compatible and perform necessary software updates.[2]
Owners of this warranty is eligible for an annual ‘PC Health Check’ to ensure their machine is well maintained. The service consists of a series of detailed checks with Lenovo’s tune-up tool, optimizing operating systems, calibrate memory management and other critical updates that customers may not consistently do on their own.[3]
For the best experience, Lenovo PC customers are also encouraged to download the ‘Lenovo Help’ mobile app for quicker response to their queries, schedule their PC Heath Check appointments and check on their warranty status.
For more information on the Lenovo’s PremiumCare, please visit https://www3.lenovo.com/my/en/premiumcare/.
“At Lenovo, our main priority is to provide customers with the best user experience. The introduction of Lenovo PremiumCare gives our customers access to top-of-the-line after-sales care from our team of experts at their fingertips. These added services are part of our continued commitment to put the needs of our customers first. By providing 24/7 technical support over-the-phone as well as nationwide on-site support on weekdays, we want to enable minimal downtime and ensure our customers receive help as conveniently as possible,” said Khoo Hung Chuan, Country General Manager, Lenovo Malaysia.
New Lenovo PC customers who purchase Lenovo IdeaPad 310S, Lenovo IdeaPad 320, Lenovo IdeaPad510, Lenovo IdeaPad 510S, Lenovo IdeaPad 710S, Lenovo IdeaPad 720S, Lenovo IdeaPad 310 and Lenovo IdeaPad 520 PC models will get to upgrade Standard Limited Warranty to the one-year Lenovo PremiumCare warranty at RM19.90, inclusive of GST. It is originally priced at RM249.00.
New Lenovo PC customers who purchase Lenovo Yoga 520, Lenovo Yoga 720, Lenovo Yoga 920, Lenovo Yoga 920, Lenovo Legion Y520, Lenovo Legion Y720 and Lenovo Legion Y920 PC models will get to upgrade Standard Limited Warranty to the two-year Lenovo PremiumCare warranty at RM49.90, inclusive of GST. It is originally priced at RM379.00.
Lenovo (HKSE: 992) (ADR: LNVGY) is a $43 billion global Fortune 500 company and a leader in providing innovative consumer, commercial, and enterprise technology. Our portfolio of high-quality, secure products and services covers PCs (including the legendary Think and multimode Yoga brands), workstations, servers, storage, smart TVs and a family of mobile products like smartphones (including the Moto brand), tablets and apps. Join us on LinkedIn, follow us on Facebook or Twitter (@Lenovo_MY) or visit us at www.lenovo.com.
