Budiey
All AirAsia guests flying during the festive season are advised to utilize the airline’s self check-in options, via Web or Mobile, for their travel convenience.
Check-in counters at airports during the festive season are expected to be congested due to the surge of passenger numbers, which could severely impede movement and cause late arrivals of passengers at the departure gate.
Therefore, it is highly advisable for AirAsia guests to perform self check-in, available through Web and Mobile, before arriving at the airport. The Web and Mobile Self Check-In is available from 14 days and up to 1 hour prior to departure for all AirAsia flights, and up to 4 hours prior to departure for AirAsia X flights.
Guests must ensure to select the option to either receive their boarding pass via email or the mobile QR code in their smartphone during web check-in. It is highly recommended for guests to print out their boarding passes before arriving at the airport, to ease their travel process.
Check-in kiosks are also available for guests to utilize, by keying in the 6-digit booking reference number or scanning the rectangular barcode on the flight itinerary. Check-in kiosks are available at all airports throughout Malaysia including klia2, and available from 14 days and up to 1 hour prior to departure for all AirAsia flights, and up to 4 hours prior to departure for AirAsia X flights.
Guests are recommended to arrive at the airport at least 3 hours prior to their respective flights and clear all travel formalities as early as possible, to avoid missing their flights due to the possible congestion.
For guests with baggage to check-in, baggage counters close 60 minutes before flight departure for all AirAsia and AirAsia X flights. As congestion is also expected at the security scanning and baggage clearance checkpoints during this holiday season, it is advisable to complete baggage drop as early as possible.
International flights passengers are advised to proceed immediately to the immigration checkpoint, as increased passenger traffic may cause delays in reaching the boarding gate. Guests with group booking, reduced mobility or special needs are only allowed to check-in at the counter and should allocate more time for this process due to the potential congestion, at least 3 hours before the time of departure.
The airline would like to remind guests to ensure sufficient baggage allocation for their travels. To add more baggage allocation, guests may do so online via ‘Manage My Booking’ at www.airasia.com, up to four hours prior to scheduled departure time.
It is also recommended for guests to pre-book their meals online, as increased demand may result in insufficient stock on the aircraft for on-the-spot purchase. Pre-booking guarantee that meals are served and available at any time after making a flight booking and up to 24 hours before scheduled time of departure.
We would like to wish everyone a wonderful journey and happy holidays.
