Budiey
A number of operational issues have surfaced ever since the start of our operations at klia2. However, these are expected issues for an airline of our size to encounter during early stage of operations at a new airport. We regret that it has caused inconvenience to a small number of our guests.
We are working very hard to overcome all issues and iron out all operational shortcomings as quickly as possible to ensure a pleasurable journey for all our guests.
As the main tenant and an airline with the biggest operational capacity at klia2, we were allowed very limited time to perform necessary trials and tests prior to the shift from the LCC Terminal to klia2.
Despite the extensive and historical overnight shift from the LCC Terminal to klia2, AirAsia had successfully operated flights with 37,500 departing guests on 9 May and 32,800 guests on 10 May.
AirAsia is working closely with the airport operator to manage our operations and assist guests who were unfamiliar with the new airport.
The airline has also requested for Malaysia Airports to further improve the signages located within the terminal as well as better coordination with the Immigration and Customs Department to avoid long queues during peak hours.
Ever since the start of our operations on 9th May 2014, AirAsia has deployed volunteers to manage passenger movement and other operational necessities at klia2. A total of 350 AirAsia Allstars (employees) volunteered and are currently working on shifts at the airport, starting as early as 5am and ends at midnight daily, including weekends.
